Mobility Assistants – Melbourne Airport Assist

Travellers Aid Australia · Melbourne Airport · Posted 16 hours ago

Taken from the employer’s own job page
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$34 to $35/hr Full-timeRemote

Help make every journey a little easier. Travellers Aid is expanding our Melbourne Airport Assist service, and we're looking for friendly, adaptable Mobility Assistants to join our team at Melbourne Airport and support travellers when they need it most.

Please note flexibility is required to work shifts between 3:00am and 1:00am, including early mornings, nights, weekends and public holidays. To support our service delivery, candidates must be available for a minimum 4 shifts a week.

What's in it for you?

Casual opportunities available ($34.87 per hour plus penalty rates where applicable)

Permanent part-time and full-time opportunities available

Flexible rosters across a 7-day operation between 3:00am and 1:00am

Salary packaging benefits

Meaningful work that makes a real difference every day

Full training provided, including buggy operation

Paid First Aid, paid parking and uniform provided

What will you be doing?

No two shifts are exactly the same, but you can expect to:

As part of the Melbourne Airport Assist team, you'll help travellers with mobility and accessibility needs navigate the airport with confidence and independence to move between car parks, check-in areas, baggage halls, and passenger pick up and drop off zones.

Safely transport passengers using airport buggies and powered wheelchairs

Spot opportunities to assist passengers who may benefit from additional support

Build positive connections with travellers and help make their airport experience less stressful and more enjoyable

Work closely with airport staff and service partners to ensure a smooth and coordinated experience

Promote Travellers Aid services so more people can access the support available to them

About you

You'll be someone who:

Has experience delivering great customer service

Holds a full current driver's licence

Enjoys meeting and helping people from diverse backgrounds

Communicates confidently and respectfully

Remains calm and professional when things get busy

Can work independently and adapt to changing situations

Is physically capable of standing and walking for extended periods and assisting with luggage when required

Brings empathy, patience and a genuine desire to help others

About Travellers Aid

Travellers Aid is about access and inclusion. Across all our services, we’re committed to ensuring that everybody can participate in our community. We take pride in the diverse backgrounds of our team reflect the communities in which we work.

At Melbourne Airport, Travellers Aid delivers the Melbourne Airport Assist service, providing mobility and connection assistance to passengers with disability, temporary injury, age-related mobility challenges and others who benefit from additional support while travelling.

Learn more about us at www.travellersaid.org.au

What we stand for at Travellers Aid:

We empower people by providing choice, independence and freedom to travel.

We are nimble and responsive to the changing needs.

Respect for the individual is at the heart of what we do.

We are compassionate to the challenges faced by others.

We enhance people’s capacity to be their best and live life to the fullest.

Ready for take-off?

About Travellers Aid Australia

See all roles at Travellers Aid Australia →

About Travellers Aid Australia

Travellers Aid Australia focuses on access and inclusion, providing mobility and connection assistance to passengers with disabilities, temporary injuries, or age-related mobility challenges at Melbourne Airport. The organisation aims to empower individuals by ensuring they can travel with confidence and independence.

Pay for this role sits below the typical band for Community Services & Care roles on this board ($40 to $54/hr across 28 listings with pay shown).

Roughly $61,000 a year as a full-time equivalent.

Before you apply

This ad mentions:

First aid certificate

Roles from community services & care roles here typically stay open about 13 days on this board.

Working in Melbourne Airport

Melbourne Airport is primarily known for its airport facilities and associated services. The area is largely focused on aviation, logistics, and hospitality. Job opportunities often include roles in ground handling, customer service, and facilities management. Staff from various sectors support the operations of the airport.

Access to Melbourne Airport is straightforward, with major roadways connecting the suburb to the city and surrounding areas. Public transport options include bus services that provide connections to local rail networks, making it accessible for employees commuting from nearby suburbs.

More jobs in Melbourne Airport

Mobility Assistants – Melbourne Airport Assist Travellers Aid Australia · reviewing applications as they arrive

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