Enhancing Financial Industry Compliance
1GLOBAL has launched Verint Communications Analytics to enhance cloud compliance for financial and regulated industries. On October 15, the company highlighted the tool’s capabilities in mobile call transcription and analytics.
Verint Communications Analytics is integrated into 1GLOBAL’s mobile platform and available in 10 countries. It supports transcription from over 30 languages into English and processes data in near real-time.
This tool streamlines compliance investigations and mobile call monitoring, offering insights into behavioral patterns, risks, keywords, and sentiment. Financial institutions can now identify misuse and reduce regulatory risk more efficiently.
Addressing Regulatory Challenges
As regulatory scrutiny increases, financial institutions face pressure to monitor communications more effectively. Verint Communications Analytics transforms this process by providing automated transcription, summarization, and multilingual topic detection.
1GLOBAL’s platform records all mobile calls and SMS, transferring them securely to Verint Communications Analytics for automated transcription and analysis. Compliance teams can now investigate potential issues in days rather than weeks.
The platform, trusted by eight of the world’s top ten investment banks, processes data locally within each customer’s regulatory jurisdiction to ensure compliance and security. John Bourne, SVP Global Channels and Alliances at Verint, stated, “Together we are equipping compliance and risk teams with a unified view across mobile communications, helping them move from sampling and spot checks to continuous, intelligent oversight.”
Siobhan Thompson, Head of Sales at 1GLOBAL Compliance, remarked, “By combining Verint Communications Analytics with our global mobile recording capabilities, we help compliance teams identify potential risks faster, reduce operational burden, and strengthen oversight across regulated communications.”
1GLOBAL, established in 2022, continues to lead digital transformation in telecommunications, serving over 60 million devices worldwide. The architecture is deployed in multiple regions, including EMEA and North America, ensuring that call media is always processed locally.
