New Capabilities Enhance Customer Engagement
On May 6, Twilio introduced its next generation platform during the SIGNAL conference in San Francisco. This platform is designed to facilitate continuous and context-rich conversations across multiple channels, revolutionizing customer engagement with its advanced features.
Key features of Twilio’s platform include Conversation Memory, Conversation Orchestrator, Conversation Intelligence, and Agent Connect. These tools seamlessly integrate human and AI interactions, ensuring that customer engagement remains continuous and contextual.
Twilio CEO Khozema Shipchandler stated, “Twilio’s new platform is the foundational infrastructure layer that makes every conversation persistent, contextual, and actionable – ensuring interactions feel like part of one continuous relationship.”
Last updated: 7 May 2026, 5:35 am
