Expanding Experience-Driven Solutions
On April 1, Andersen Consulting announced a significant enhancement in its service capabilities through a collaboration with Lukkap, a consultancy recognised for its expertise in experience-driven solutions. Founded in 2009 and headquartered in Spain, Lukkap brings a wealth of knowledge in transforming how businesses serve customers, engage employees, and unlock value using behavioural insights and data analytics.
Lukkap’s multidisciplinary approach includes customer journey redesign, high-impact employee experience programmes, talent and leadership development, predictive analytics, and comprehensive outplacement and transition services. The firm operates across various sectors, including healthcare, pharmaceuticals, consumer goods, retail, finance, and banking, helping businesses create human-centred strategies that drive measurable results.
Alberto Cordoba, managing director of Lukkap, stated, “By combining our experience-led methodology with Andersen Consulting’s global platform, we can accelerate the way organisations approach customer experience.” This collaboration positions Andersen Consulting to better align customer expectations, employee needs, and data-driven insights, delivering meaningful transformation.
Mark L. Vorsatz, global chairman and CEO of Andersen, emphasised that Lukkap’s proven model for connecting people, data, and strategy complements Andersen’s existing capabilities. As clients face rapid changes, particularly in customer engagement and workforce management, this partnership enhances Andersen’s ability to provide holistic, experience-centric solutions across global markets.
Andersen Consulting is a global consulting practice offering a comprehensive suite of services, including corporate strategy, business technology, AI transformation, and human capital solutions. By integrating Lukkap’s expertise, Andersen aims to reinforce its commitment to delivering integrated and seamless advisory services.
Lukkap’s talent in redesigning customer journeys and developing leadership capabilities will significantly contribute to Andersen’s strategic objectives. The collaboration does not yet have a specific timeline for rolling out these integrated services, but both firms are confident in the synergies they bring to the table.
Andersen Consulting, as part of Andersen Global, operates through a global platform with over 50,000 professionals worldwide, offering consulting, tax, legal, valuation, and advisory expertise in more than 1,000 locations. This collaboration further solidifies its position as a leader in delivering world-class consulting services.
By leveraging Lukkap’s innovative approach, Andersen Consulting is poised to achieve significant growth and transformation in the consulting industry.
Last updated: 29 June 2026, 12:36 pm
