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Finance & Collections Officer – Clean Slate Clinic – Remote / Australia Wide
Job at Ripple Opportunities · Melbourne · Posted 20 hours ago
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Full-timeRemote
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Clean Slate Clinic isn’t your average health service. We’re a clinician-led telehealth service smashing the barriers - geography, cost, stigma - that stop people from accessing alcohol detox and recovery care. With a purpose-driven team, thoughtful technology and expert clinicians, we’re on a mission to make life-changing treatment easier to access from home.
Ripple Opportunities is working with Clean Slate Clinic (CSC) to help them find their next Finance & Collections Officer. Could it be you?
Why you might love this opp:
Work with a bigger goal: At Clean Slate Clinic, you’ll be part of a team making life-changing recovery care accessible to everyone. We’re not just another telehealth service - you’ll be part of the support crew, the reset button, and the barrier-breaking solution that’s redefining addiction care with expert clinicians, simple tech, and lived experience at the heart.
Values-led leadership: You’ll be joining a values-led team, with the co-founders each bringing highly impactful careers that inform their leadership. The work here is deeply human, grounded in dignity, trust and care, while combining clinical expertise with innovative delivery models the system is only just catching up to.
Impact in action: In just six years, Clean Slate has gone from idea to scale - supporting 3,000+ people to safely recover from home, partnering with major health insurers including Medibank, Bupa and nib, government programs and expanding into the UK. Add features across ABC, 9News and national media as well as a 2025 Patients Australia Award for Outstanding Digital Health Service, and it’s clear this isn’t fringe healthcare - it’s the future of how recovery works.
In a nutshell: Payment plans are how many people who couldn’t otherwise afford to detox get through Clean Slate’s door, and you’ll be the finance all-rounder who keeps that model on track. You’ll follow up with clients on payment plans when payments don’t go through, working out arrangements they can stick to. You’ll also bill private health insurers and help keep the books, accounts payable and payroll ticking over.
Your week: Each day opens with the collections report: checking which payments haven’t gone through, where each client is in the follow-up process that comes after, and which replies are waiting. From there, you might be on the phone with a client who’s worried about money, agreeing a payment date they can meet, or noticing that someone is unwell rather than just behind on a payment, and handing over to the clinical team to support them. Between conversations, you’re entering supplier bills and matching insurer remittances against claims. Month end brings insurer invoicing and receivables reporting.
Your style: You’re happiest wearing a few hats. When this week’s process becomes last week’s way of doing things, you’re already working out the new version and rolling with it. You move easily between a spreadsheet and a phone call in the same hour, and there’s a quiet thrill in ending the day with your list cleared and every account up to date. After a tough call, you take a breath, log what happened and pick up the next one with the same steadiness.
What you bring: You might have come from credit control or collections in a bank, or built your skills as a bookkeeper or in a broader finance role at a startup or growing business. Either way, you bring a solid grasp of finance principles, hands-on time in Xero or similar accounting software, and a readiness to pick up the phone. A finance qualification, finished or underway, is a plus, as is experience working remotely. Attitude and an appetite to learn new things count more than any specific degree.
Finding the right fit starts with being upfront about the work. Many of the people you’ll speak with are in recovery from alcohol dependence, and asking them to pay can be tough. This role needs compassion and fortitude in equal measure: warm enough that every client feels respected, and calm but firm enough to keep a payment plan on track.
The detail: Permanent part-time role, 25+ hours a week, with full-time also on the table for the right person. Salary $85,000 - $95,000 (FTE) + super, pro-rata and depending on experience. Fully remote across Australia, ideally with some time online each weekday to keep client conversations moving. Reporting to the Financial Controller, this is an in-house role rather than a freelance or ABN arrangement. You’ll get ongoing training and support to build your skills. Full permanent Australian working rights required.
What's involved:
The balance of work will shift over time but to start:
50% Bookkeeping & Accounts
Keep the books in Clean Slate’s accounting system accurate and current: process supplier invoices, match them to approvals, prepare payment runs and handle supplier queries. Reconcile payment plans so each client’s contracted amount, instalments and balance always line up. Pull together weekly and monthly reporting on what’s owed and collected.
35% Billing, Collections & Client Comms
Review the daily collections report and work through follow-ups, handling client replies by phone, email and SMS and agreeing payment arrangements. Lodge private health insurer claims and reconcile what comes back. When something needs escalating, hand it over to the right person or team.
15% Payroll & Finance Support
Learn payroll alongside the Financial Controller so you can run it with confidence whenever they’re away. Pitch in on year-end insurer invoicing, keep the procedures you own up to date, and lend a hand on client calls or new finance projects as the team grows.
Next steps:
If any of the above resonated with you but you don’t tick every box:
You should throw your hat in the ring, whatever those years of experience look like in your personal impact journey. We’d love to hear from you!
We're reviewing applications on a rolling basis and may close the listing if a perfect match is found, so we encourage you to apply early.
Submit an application via clicking 'Apply Now'. Please check the listing on the Ripple Opportunities website for the full and latest up-to-date information.
Questions? Please contact [email protected] using the subject line: Finance & Collections Officer - Clean Slate Clinic - Remote / Australia Wide enquiry via EthicalJobs.
Ripple Opportunities works with the country's leading social impact businesses to match them with the next gen of impact operators and creators. www.rippleopportunities.com.
Or not this role, but you're passionate about building a purpose driven career that's aligned to your passions and values, and supports positive change in your community?
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About Job at Ripple Opportunities
About Job at Ripple Opportunities
TABOO is a social enterprise focused on advancing menstrual justice by making period care as accessible as toilet paper. The organisation works through product distribution, partnerships, advocacy, and education to reshape societal attitudes and systems regarding menstrual health and care.
Private: Job at Ripple Opportunities has 1 other live role on this board.
This ad does not state pay. Finance, Accounting & Payroll roles on this board that do show it typically pay $80,000–$130,000 (5 listings).
Before you apply
This ad mentions:
- Australian work rights
Roles from finance, accounting & payroll roles here typically stay open about 19 days on this board.
Working in Melbourne
The Melbourne CBD is a bustling hub known for its mix of businesses, including finance, retail, and creative industries. Employers range from large corporations to small startups, providing a variety of job opportunities across fields. The area supports a dynamic work environment with a diverse workforce.
Flinders Street Station serves as a major transport interchange, connecting multiple tram routes and trains. This makes commuting to and from the CBD convenient. The extensive tram network within the city allows for easy navigation, facilitating quick access to workplaces and amenities.
Getting there
- Train
- Flinders Street stationAll metropolitan lines
- Melbourne Central stationCity Loop
- Southern Cross stationAll metropolitan lines, V/Line
- Tram
- Route 1Route 1: East Coburg - South Melbourne
- Route 11Route 11: West Preston - Victoria Harbour
- Route 12Route 12: Victoria Gardens - St Kilda
- Route 16Route 16: Melbourne University - Kew via St Kilda
Routes and stations serving Melbourne. Check PTV for timetables and disruptions.
Finance & Collections Officer – Clean Slate Clinic – Remote / Australia Wide
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Finance & Collections Officer – Clean Slate Clinic – Remote / Australia Wide · Job at Ripple Opportunities
