Essential Services Commission Releases Final Decision
The Essential Services Commission has released its final decision about North East Water’s pricing structure, which is set to increase by 27% over the next five years, beginning 1st July 2026.
North East Water serves around 120,000 people across 39 towns, such as Wodonga and Wangaratta. The typical household water and sewerage bill for owner-occupiers will rise by approximately 9.9%, or $109, in 2026-27, which includes a 4.1% inflation rate.
In contrast, renters will experience a 6.3% increase, adding about $32 for the same period. From 2027-28, annual adjustments will see a 5.4% rise for owner-occupiers and a 1.8% increase for renters, excluding inflation.
Infrastructure Investments and Support Programmes
North East Water plans to invest $280 million in infrastructure improvements, including renewing water and sewerage systems and upgrading treatment plants in towns like West Wodonga, Beechworth, Bright, and Rutherglen.
The decision permits investments in environmental projects and infrastructure development in growth areas, ensuring the long-term reliability of essential services.
Gerard Brody, Chairperson of the Essential Services Commission, stated, “The final prices balance North East Water’s need to invest in infrastructure that delivers safe, clean drinking water, while making sure customers are not asked to pay more than is needed.”
The decision supports the expansion of customer support and hardship programmes, enhancing assistance for those struggling with higher bills. This decision came after considering feedback from a public forum in Wodonga and submissions from interested parties.
Aside from North East Water, the commission also released its final decision on pricing for Melbourne Water, completing an evaluation of water service costs across Victoria.
For 2026-27, estimated typical annual water and sewerage bills indicate that residential owner-occupiers with an average consumption of 194 kL per year will see bills increase from $1,097 to $1,205. Tenants consuming an average of 175 kL annually will have their bills rise from $509 to $541. Small non-residential customers will see costs jump from $1,455 to $1,588, while medium non-residential users will experience an increase from $5,786 to $6,191.
