Tasmania’s MAIB Embarks on Claims System Revamp
On 6 April 2026, MAIB of Tasmania announced its partnership with FINEOS Corporation, selecting the company to overhaul its claims management system. Established under the Motor Accidents (Liabilities and Compensation) Act 1973, MAIB provides compulsory third-party personal injury insurance to Tasmanian motorists. This government enterprise offers support to those affected by motor accidents, ensuring they receive necessary compensation and services, regardless of fault.
Challenges with technology obsolescence and data security prompted MAIB to revamp its legacy Motor Accidents Claims System (MACS). The outdated system hindered MAIB’s ability to achieve strategic goals centered on client outcomes and improvement. CEO of FINEOS, Michael Kelly, emphasised, “MAIB plays a vital role in supporting Tasmanians impacted by motor accidents. By modernizing their claims platform, MAIB is positioning itself to enhance client outcomes, strengthen data security, and improve operational agility.”
FINEOS was chosen after a detailed evaluation process due to its alignment with MAIB’s requirements and its robust, off-the-shelf claims management solution. This selection ensures that MAIB’s strategic goals, such as enhancing administrative efficiency and improving client services, will be met. the FINEOS platform will bolster data analytics, cybersecurity, and reporting capabilities.
Anticipated Benefits of the New System
Transitioning to the FINEOS platform is expected to deliver several advantages to MAIB. Staff will experience greater operational efficiency and flexibility, thanks to the system’s support for evolving work practices. Digital services and client-facing automation are set to improve, providing a more personalized experience.
Significant benefits include enhanced data security, seamless integration with other MAIB systems, and superior reporting and analytics capabilities. The FINEOS platform, noted for its ongoing product innovation and strong regional delivery within the social insurance market, promises to support MAIB in achieving its mission to serve Tasmanian motorists more effectively.
Last updated: 7 April 2026, 10:49 pm
