Funding Supports North American and European Growth
Respond.io, a customer conversation management platform, announced a $62.5 million Series B funding round led by Camber Partners. This investment will enhance its AI-powered customer conversations in North America and Europe.
Based in Kuala Lumpur, Respond.io is profitable with $35 million in annual recurring revenue and a 169% year-over-year growth rate. The company plans to utilise the new capital for mergers and acquisitions as it expands into new markets.
The platform unifies communication channels like WhatsApp, Instagram, and Telegram into a single AI-driven system. Respond.io supports over 10,000 businesses across more than 180 countries, facilitating 2 billion messages each quarter.
Gerardo Salandra, CEO and co-founder of Respond.io, stated, "We built respond.io over nine years across markets most competitors never entered and did it profitably. Camber Partners and other investors backed us because they understand what that means: real product-market fit, with great unit economics, and a business that raises to accelerate, not to survive."
Strategic Expansion and Partnerships
The funding round also saw participation from Endeavour Catalyst and existing investors. Camber Partners, known for investing in capital-efficient software businesses, brings operational expertise that aligns with Respond.io's expansion strategy.
Scott Irwin, founder and partner at Camber Partners, commented, "Respond.io spent nine years building the infrastructure for high consideration, AI-native customer conversations – and they did it profitably in diverse markets. They have an exceptional team that has leveraged AI to accelerate rapidly."
Respond.io's platform supports industries like education, healthcare, and retail. Major companies such as Toyota and British Airways use the platform. The firm aims to leverage its technology to capture the growing market for social commerce on platforms like TikTok and Instagram in North America and Europe.
Reid Hoffman, co-founder of LinkedIn and Chairman of Endeavour Catalyst, expressed support for the expansion, highlighting the company's successful track record in emerging markets.
Last updated: 17 June 2026, 1:15 am
