Rimini Street's Innovations Recognised in Prestigious
Stevie Awards
SYDNEY — Rimini Street has secured three prestigious Stevie Awards, according to a company announcement. Recognised for its AI in customer service and overall customer satisfaction strategy, the company was honored at the 20th annual Stevie Awards for Sales & Customer Service held in Las Vegas.
The accolades include a Gold Stevie for Best Use of AI in Customer Service, a Silver for Front-Line Customer Service Team of the Year in the technology sector, and a Bronze for Best Customer Satisfaction Strategy. These awards highlight Rimini Street’s innovations and effective client support, as noted by Craig Mackereth, EVP of Global Support Delivery.
“These Stevie Awards affirm what our clients experience every day: AI delivers the greatest value when it elevates human expertise, not replaces it,” Mackereth stated.
AI Integration and Customer Service Strategies
The Gold Stevie was awarded for Rimini Street’s AI-enhanced customer service platform, which integrates AI applications like Case Assignment Advisor and Case Assistant to improve service quality. A judge from the Stevie Awards commented on the platform’s ability to augment human-led service effectively.
The announcement comes as more companies in the tech industry continue to integrate AI to enhance customer service. Rimini Street’s recognition underscores the growing trend of using AI to improve client satisfaction and operational efficiencies.
Rimini Street, a global leader in providing enterprise software support services, has consistently focused on enhancing client experiences through innovative strategies. The company’s commitment to excellence is evident in its continuous development of cutting-edge solutions designed to meet the evolving needs of its diverse clientele. As the tech landscape rapidly evolves, Rimini Street remains at the forefront, advocating for the smart integration of AI technologies that empower both employees and clients. Their recent achievements at the Stevie Awards further validate their strategic direction and dedication to delivering superior value to their clients worldwide.
Source: newshub.medianet.com.au
Last updated: 4 April 2026, 8:23 pm
