New System Aims to Enhance Financial Decision-Making
On June 2nd, Experian announced the launch of the Agent Operating System at Money20/20 Europe. This new AI-driven platform is designed to transform decision-making and operations within financial services.
The platform introduces a secure AI integration layer that includes agents from Experian, clients, and partners. It addresses barriers in data management, governance, and control, and is specifically designed to help scale AI across the lending lifecycle.
According to Experian’s research, 55% of consumers are open to allowing AI to make autonomous purchases on their behalf. This acceptance rises to 70% among individuals aged 25 to 39.
ServiceNow is the first partner to integrate with Experian’s new system. The integration will enhance enterprise workflows by connecting AI agents with Experian’s Ascend Platform.
Key Features and Benefits
The Agent Operating System provides a trusted operating layer, enabling AI agents to function safely across data and workflows. It supports composability, allowing Experian, client-built, and partner agents to collaborate without replacing existing technologies.
Vijay Mehta, General Manager AI at Experian, emphasised, “Agentic AI will reshape financial services, changing how decisions are made, how customers are served, and how organisations operate at scale.”
The system is designed to automate key lending workflows, such as fraud checks and loan approvals, replacing fragmented manual processes with real-time automation to enhance operational efficiency.
Later this year, Experian plans to make the Agent Operating System available to early adopters, followed by a broader rollout to over 2,300 clients globally. The system incorporates governance, risk management, and human oversight to ensure compliant AI operations.
Cedric Parent, GVP of Global Industries at ServiceNow, highlighted the significance of integrating trusted, real-time data into enterprise workflows. This integration enables agentic AI to address the growing industry demands.
The launch occurs as financial services firms increase their investment in AI, yet many face challenges in scaling its adoption. Nearly 48% of global organisations struggle with integrating data into AI workflows, while a third report poor data lineage and siloed systems.
Experian’s new system aims to overcome these challenges by offering a unified platform that combines unique data, advanced analytics, decisioning expertise, and embedded governance to help organisations deploy AI with confidence.
