FINEOS Platform to Enhance Customer Experience
On June 1st, OneAmerica Financial announced its selection of the FINEOS AdminSuite platform. This move aims to transform the company’s employee benefits insurance operations and enhance the customer experience through digital transformation. The FINEOS AdminSuite, renowned for its ‘Quote-to-Claim’ capabilities, will streamline processes across underwriting, policy administration, and life and waiver claims. This strategy is part of OneAmerica’s long-term plan to modernise its administrative foundation.
Joe Ingream, President of Employee Benefits at OneAmerica Financial, emphasised the company’s legacy, stating, “For nearly 150 years, we’ve built our business on trust, delivering products that meet market needs, backed by strong service and lasting relationships.”
Expanding Digital Operations
OneAmerica’s collaboration with FINEOS aims to create a digitally connected operating model. The goal is to improve efficiency, foster meaningful engagement, and support innovation at every customer interaction point. Michael Kelly, CEO of FINEOS, expressed enthusiasm, highlighting the industry’s shift towards digital transformation. He commented, “We are proud to work with OneAmerica Financial on this transformative journey to modernise and unify their core insurance operations.”
OneAmerica Financial’s integration of the FINEOS AdminSuite will allow for faster product innovation and enhanced customer support. The company has been utilising FINEOS for disability claims and intends to expand its use across various functions. As a national financial services organisation, OneAmerica Financial has supported millions of customers with life insurance, retirement, employee benefits, and long-term care solutions for almost 150 years. The company prioritises customer interests and maintains a focus on value and financial stability.
FINEOS, the leading provider of core systems for employee benefits in the global life, accident, and health insurance industry, collaborates with 7 of the 10 largest insurers globally, further underlining the significance of this partnership. This partnership is seen as a significant step towards a more digitally connected operating model, designed to break down silos across the insurance lifecycle and enable faster product innovation, greater efficiency, and more meaningful customer engagement at every touchpoint.
OneAmerica Financial is the marketing name for the companies of OneAmerica Financial. Products are issued and underwritten by American United Life Insurance Company (AUL), a OneAmerica Financial company. These products are not available in all states and may vary by state.
Last updated: 2 June 2026, 11:53 am
