24/7 Customer Engagement Across ANZ
LocaliQ ANZ has rolled out an innovative AI Voice Agent aimed at helping businesses capture and convert customer enquiries in real-time across Australia and New Zealand. The tool seeks to enhance customer engagement by ensuring all calls are promptly answered, even beyond business hours.
Part of Dash by LocaliQ, a sophisticated lead management platform, the AI Voice Agent uses artificial intelligence to offer seamless voice interactions. Customers engage through natural, human-like conversations, efficiently handling tasks such as answering questions, qualifying leads, and booking appointments.
Rooman Osmany, Head of Product at LocaliQ ANZ, highlighted the importance of this development. He remarked, “Across Australia and New Zealand, local businesses work hard to generate enquiries, but too many opportunities are still lost, simply because no one is available to answer the phone or manage bookings in the moment.”
Reducing Missed Opportunities
Data from LocaliQ indicates that approximately 25% of inbound calls go unanswered, often from customers ready to make a purchase. The AI Voice Agent effectively tackles this issue by ensuring every call is answered, increasing conversion chances.
Dash includes an AI-powered Scheduler that allows customers to book appointments directly during a call. This feature eliminates delays and reduces the likelihood of drop-offs by synchronizing with a business’s calendar to connect bookings with real-time availability.
Osmany added, “With Dash Voice Agent and Scheduler, we’re removing the gap between a customer raising their hand and a business being able to respond, helping SMBs capture and convert leads instantly.”
The platform’s advanced conversational AI engages customers instantly through human-like discussions. It can answer questions, qualify leads, handle objections, and guide prospects to the next step, such as booking an appointment or requesting a quote.
Unlike traditional call handling tools, Dash not only captures leads but actively works to convert them. This approach ensures businesses remain responsive around the clock, providing a competitive edge in customer interactions and improving lead conversion rates.
To further close the gap between enquiry and conversion, Dash’s integrated AI-powered Scheduler allows instant booking of appointments during calls. By connecting directly with a business’s availability, bookings occur in real time, not hours later.
LocaliQ ANZ’s AI Voice Agent provides businesses with a significant competitive advantage by maintaining round-the-clock responsiveness, enhancing customer interactions, and boosting lead conversion rates.
