Transforming IT Operations with AI
LTM announced the launch of BlueVerse for iRun on 15th June in Mumbai, India. This AI-native managed services model aims to transform traditional IT operations into a resilient and outcome-driven framework. Enterprise environments are growing more complex, with hybrid cloud, SaaS, and AI-driven ecosystems. Traditional managed services models struggle with siloed teams and static processes.
BlueVerse for iRun is crafted to address these challenges by moving beyond headcount-based delivery. It uses a platform-led approach powered by agentic AI, knowledge convergence, and process-as-code. The model creates a unified intelligence layer that integrates enterprise data, telemetry, workflows, and operational context.
Agentic AI within the model allows for reasoning across systems, identifying root causes, and executing actions within governed guardrails. This proactive approach ensures issues are resolved before they escalate into major disruptions. The model targets a 60-70% automated resolution rate and aims to reduce incident closure times by 40-60%.
AI and Human Expertise Integration
IRun combines AI agents with human expertise to shift operations from reactive incident management to proactive, self-learning service delivery. Enterprises can shift IT spend from maintenance to innovation, freeing capacity for transformation. IRun is expected to prevent up to half of potential disruptions before they occur.
Krishnan Iyer, Chief Growth Officer at LTM, commented, “Enterprises today expect managed services to deliver more than efficiency; they expect intelligence, adaptability, and measurable outcomes.”
Governance is embedded in BlueVerse for iRun, ensuring policy-bound execution and human-in-the-loop decision-making. This approach maintains enterprise-grade trust as AI scales across operations.
The BlueVerse for iRun model extends its reach to integrated operations, including application management, cognitive infrastructure services, and cybersecurity. This extension helps enterprises transition to an AI-driven service model that delivers compounding business outcomes.
LTM is a Larsen & Toubro Group Company, an AI-centric global technology services company. It partners with the world’s largest enterprises to bring human insights and intelligent systems together, creating greater value at the intersection of technology and domain expertise.
Last updated: 29 June 2026, 11:50 am
